faq
Frequently Asked Questions
Where are your products manufactured?
Our state-of-the-art manufacturing facilities are located in Ningbo, Zhejiang, China, equipped with ISO-certified production lines and strict quality control systems.
Are your products certified for international markets?
Yes. All products comply with international standards (CE, RoHS, UL, FCC, etc.). Certificates are available upon request.
Can I request product modifications or custom branding?
Absolutely! We support ODM/OEM services including custom specifications, packaging, and private labeling (MOQ applies).
How long can i get the feedbacks after we sent the inquiry?
we will reply to you within 2 hours in working day.
Are you a direct manufacturer or a trading company?
A direct manufacturer
What products do you offer?
We mainly develop and manufacture small kitchen appliances.
Do you make standardized parts?
Yes.
How about the capacity of your company?
We have sufficient manufacturing and inspection equipment, with an annual production capacity of over 5000 units.
What payment methods do you accept?
T/T (30% deposit, 70% before shipment), L/C.
How to deliver the goods to us?
Usually, we ship by sea because we are located in Ningbo, and it’s very convenient to export by sea.
What shipping methods do you offer?
We support FOB, CIF, EXW, and DDP terms via sea/air freight. Logistics solutions are tailored to your needs.
Where are your products mainly exported to?
Our products are mainly exported to the US, Japan, South Korea, Russia, Spain and many other countries.
How do I request a quote?
Submit product details/specs via our [Online Inquiry Form] or email sales@company.com. We respond within 24 business hours.
How long is production and delivery time?
– Standard products: 40 days after deposit
– Custom orders: 45-50 days
Delivery time depends on destination.
What is your warranty policy?
We offer 12 months warranty (terms apply).
Do you provide technical documentation?
Yes. User manuals, installation guides, and warranty cards in multiple languages are included.
How do I handle spare parts requests?
We maintain a spare parts inventory. Submit requests via email with product model/part number.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!